1/ Description of Service

1.1/ The services offered: The role of the company via the https://taxiparis.contact/ website, referred to as ‘THE COMPANY’, is to search, on behalf of the COSTUMER, for a Paris taxi or chauffeur-driven car available in the area requested according to the information provided by the COSTUMER and the level of service required. The journey is made by the taxi driver or chauffeur-driven car, who carries out the transport service requested by the COSTUMER on his own behalf and under his own responsibility.

1.2/ Service area: We can serve the whole of France and Europe.

    2/ Information about the company

2.1/    Name: Mustapha Hamza sole proprietorship known as ‘THE COMPANY’.

2.2/ Registered office address: 115 route de la reine 92100 Boulogne Billancourt

2.3/ SIRET number: 980306807

2.4/ Legal status: Individual company

2.5/ Regulation and licences:

Professional taxi driver's card issued by the Paris prefecture.

Card of vehicle transport with driver issued by the sub-prefecture of Boulogne Billancourt.

Professional passenger transport capacity (-9 seats) issued by the Paris DREAL.

Register of Vehicle Operators with Driver from the Ministry of the Environment, Energy and the Sea under number EVTC092231009.

    3/ Booking process

3.1/ Booking conditions: Any booking implies unreserved acceptance of these general terms and conditions of sale. The customer and the service provider undertake to comply with all the clauses set out in this contract. No changes may be made to the above conditions without prior agreement between the parties. This contract shall be suspended or cancelled ipso jure and without compensation of any kind in all cases recognised as force majeure (events outside THE COMPANY such as disruption to traffic routes, bad weather, demonstrations, accidents, breakdowns or malfunctions in telecommunications networks, shortages of labour or materials, etc.). The contract shall not be deemed to have been concluded until payment for the order has been received. Failing this, the contract is automatically null and void.

3.2/ Information required at the time of Booking: Yes, surname, first name, phone number and e-mail address, sometimes flight or train number.

    4/ Pricing and payment

4.1/     Price calculation: For taxis, it's the counter price that counts. For vehicles with a driver, it is the advertised fare that counts, apart from any delays or unforeseen circumstances during the journey (waiting, detours, extra stops, extra passengers or luggage, unusual events with a major impact on traffic and the usual times or choice of vehicle).

4.2/ Accepted payment methods: Credit card or cash.

4.3/ Additional conditions and charges: Additional costs are always announced at the time of booking to ensure total transparency, barring unforeseen events.

    5/ Cancellation and refund conditions

5.1/ Cancellation policy: A booking may be cancelled by the customer before the pick-up time indicated on the booking form, by e-mail only to info@taxiparis.contact :

100% refund if cancelled more than 24 hours before the pick-up time.

50% refund if cancellation occurs between 6 hours and 24 hours before the pick-up time.

No refund if the cancellation is made less than 6 hours before the pick-up time.

    6/ Responsibilities and insurance

6.1/ Insurance: LA SOCIETE est garantie par une compagnie d’assurance notoirement solvable qui couvre les risques liés à son activité conformément à la réglementation en vigueur.

6.2/     Limites de Responsabilité: Under no circumstances may the COMPANY or the Taxi or chauffeur-driven Car driver be held liable if the passenger must be accompanied by a guardian or carer or, in the case of a minor, by the holder of parental authority, and if the latter is absent, if the vehicle is not sufficiently accessible, if the passenger's wheelchair cannot enter the taxi, if the taxi cannot park in accordance with the Highway Code on the public highway near the address of the appointment in order to pick up the passenger, if the characteristics required for the pick-up exceed the limits set in article 8. 1 of these general terms and conditions, or if for any reason whatsoever, and beyond his control, the taxi driver is unable to pick up the passenger.

In addition, the driver may be obliged to refuse to pick up a passenger whose behaviour could be detrimental to the smooth running or safety of the journey, particularly if the passenger is an unaccompanied minor.

Subject to these reservations, the performance of the transport service, from boarding to alighting from the vehicle, is the responsibility of the Taxi or driver vehicle transport.

Any request made by the passenger to the Taxi or vehicle driver for special assistance beyond that required to carry the passenger will be the passenger's sole responsibility in the event of an accident or damage arising from this assistance.

In the event of a dispute, LA SOCIETE may only be held liable if the Customer can take the chance to prove that LA SOCIETE acted wrongfully and that there is a causal link with the loss claimed.

THE COMPANY's Unlimited Multi-risk insurance covers business liabilities only.

Customers are legally and criminally responsible for their actions.

The COMPANY's responsibility is limited to finding a taxi at the address indicated by the CLIENT and forwarding this proposed ride to the taxi driver.

The COMPANY will use its best efforts to find the CUSTOMER an available taxi as quickly as possible or at the time announced in the event of a request in advance, and is only bound by an obligation of means, including in the event of an option for the ‘Comfort’ level of service, with journeys being made by affiliated Taxi or chauffeur-driven Carriage drivers who are professionals independent of the COMPANY.

It cannot be held responsible if its search is unsuccessful due to the unavailability of a taxi or driver vehicle, even if a ride has been requested in advance.

In accordance with article L 3142-3 of the French Transport Code, THE COMPANY remains liable to the CUSTOMER for the proper performance of the obligations resulting from the contract entered into with the latter.

However, the COMPANY may not be held liable if the search for a taxi is unsuccessful, even in the case of a ‘’booking‘’ as referred to in article 3.2.2. if the performance or poor performance of the contract is attributable either to the CUSTOMER, or to the unforeseeable and insurmountable act of a third party not involved in the provision of the service, or to a case of force majeure and, more generally, in the following cases that prevent the contract from being performed under normal and expected conditions and that are recognised as cases of force majeure: breakdown or malfunction of IT and/or telecommunications networks preventing the availability of online services, strike, demonstration, bad weather, traffic accident disrupting traffic, unusually heavy traffic jam, unavailability of taxis or vehicles with drivers, epidemic or pandemic.

As soon as the Taxi driver or vehicles- with-driver accepts the CUSTOMER's request for a journey as transmitted by THE COMPANY, the Taxi driver or vehicle- with-driver is bound directly vis-à-vis the CUSTOMER to fulfil all the obligations laid down by the law and regulations concerning the carriage of passengers for hire or reward.

The Taxi or vehicles- with-driver thus contracts directly with the CUSTOMER he has transported and assumes responsibility for the transport.

He will ensure that the taxi or vehicle- with-driver trip that has been sent by the COMPANY is carried out, it being specified that the performance of the transport services, from the CUSTOMER's boarding to alighting from the vehicle, is carried out under the responsibility of the taxi or vehicle- with-driver, who assumes complete control of the transport operation.

The COMPANY may not be held liable in the event of a delay caused by the Taxi or vehicles- with-driver who has accepted the route, or in the event of non-performance or poor performance of the route by the latter.

For all rides paid directly to the taxi driver on board, it is the CUSTOMER's responsibility to obtain the taxi or vehicles driver's bill at the end of the ride, as the COMPANY is not in a position to issue it at a later date.

A bill (invoice) must be issued when the amount of the ride is equal to or greater than €25 including tax, or for any amount when requested by the CUSTOMER.

Taxi fares are regulated and governed by the prefectoral rates in force. With the exception of the airport fares applicable to rides between Paris Right Bank/Left Bank and Orly and Roissy CDG airports, the price of the taxi ride is determined at the end of the ride, according to the ride time taken and the distance travelled on the basis of the applicable hourly rate.

Les tarifs des courses Voiture de Transport avec chauffeur sont calculés selon un barême conclu entre la SOCIETE et les indépendants voitures de transport avec chauffeur.

Estimates of ride times and fares are provided by the COMPANY to the CUSTOMER, at his request, for information purposes only. These estimates, drawn up on the basis of prefectural pricing, are based on standard times (estimated duration of the journey from the pick-up address, applicable hourly rate, etc.) under normal traffic conditions. These estimates have no contractual value and may under no circumstances incur the liability of the COMPANY. The COMPANY may therefore not be held liable for a longer journey time and/or a higher fare. In the case of long distance rides and/or rides to railway stations and airports, it is the CUSTOMER's responsibility to take sufficient precautions to offset any traffic or other difficulties. The COMPANY recommends that the CUSTOMER take an additional precautionary margin of 30 minutes to stations and 45 minutes to airports under normal traffic conditions, and may not be held liable for the consequences of traffic conditions.

Similarly, in the case of a ride departing from a station/airport, the COMPANY recommends that the CUSTOMER allow a sufficient margin between the time of arrival of his/her train/flight and the requested pick-up time so as to have enough time to get off the train/plane, collect luggage, carry out any document checks and customs formalities and pass through the station/airport before meeting the driver at the agreed meeting point. The COMPANY advises the CUSTOMER to take an additional precautionary margin of 30 minutes when departing from stations and 45 minutes when departing from airports, and may not be held liable for delays in rail or air traffic or for the hazards and malfunctions of rail or airport services.

    7/ Use of the Website 

7.1/ Specific conditions of use: We recommend booking at least 2 hours before the start of each ride. THE COMPANY reserves the right to suspend the Customer's account, following formal notice and 7 days' notice, in the event that the Customer does not comply with his/her obligations under these GCU.

    8/ Personal data protection

8.1/ Management of Personal Data: THE COMPANY collects your data via the website, by taking booking requests by email or by phone.

THE COMPANY undertakes not to divulge your details to others, or for uses other than those of the communication scope linked to the booking of your rides. If you have ticked the box accepting to receive our newsletters, we may send you commercial information or information about THE COMPANY. All the information collected concerning your location, your IP address, your transaction data and your preferences is used solely to facilitate booking operations and communications with you.

In accordance with the French Data Protection Act (Act no. 78-17 of 6 January 1978 amended by Act no. 2004-801 of 6 August 2004), THE COMPANY has declared the collection and processing of personal data to the CNIL under registration no. 1621628V0. You therefore have the right to query, access and object on legitimate grounds to all data concerning you. You can exercise these rights by contacting info@taxiparis.contact (Mustapha Hamza Reguig) 115 route de la reine, Boulogne Billancourt or via our online form.

The CUSTOMER may modify their account on the taxiparis.contact website at any time and cancel their user account, with or without reason, at any time, by sending an email via our form . Upon receipt, the account will be definitively closed and any unused credits will be lost.

    9/ Other provisions

9.1/ Behaviour in the Vehicle and Lost Property: All passengers, front and rear, must fasten their individual seat belts.

In the event of damage to the vehicle, for example when the doors are opened accidentally, the Customer will be responsible for any damage caused.

If the driver notices that the CUSTOMER is committing an offence, such as using drugs, he is strictly instructed to immediately stop the service in progress. Under no circumstances will this stop entitle the CUSTOMER to a refund of the service.

It is not allowed to eat in the vehicles.

For safety reasons, it is not allowed to smoke or carry flammable, explosive, corrosive or toxic substances, or any other dangerous goods. It is the passenger's responsibility to check that their baggage does not contain any such substances. In the event of damage caused by the baggage or the passenger's behaviour, THE COMPANY may under no circumstances be held liable.

The contents of luggage placed in the boot of the vehicle, in particular fragile or delicate items, remain the sole responsibility of the passenger.

THE COMPANY cannot be held responsible for and cannot guarantee the return of personal effects and luggage left or forgotten on board the vehicle, nor for the condition in which they may be found.

The User undertakes to use THE COMPANY's services in a reasonable manner and, in particular, not to have the following characteristics when being picked up by the Carrier:

- obvious drunkenness;

- dangerous;

- number of people exceeding the limit indicated at the time of booking ;

- the number of items of luggage exceeds the limit indicated at the time of booking or the volume of luggage exceeds the capacity of the vehicle;

- animals not confined in a cage or bag. Guide dogs are exempt from this requirement;

- outrageous or immoral behaviour.

This commitment is also made on behalf of the Passenger, if this is a person other than the User.

En cas d’oubli, il est recommandé d’envoyer un email à l’adresse suivante : info@taxiparis.contact

9.2/ Disputes and claims: These general terms and conditions of sale are governed exclusively by French law.

The consumer may bring the matter either before one of the courts having territorial jurisdiction under the Code of Civil Procedure, or before the court for the place where the consumer resided when the contract was concluded or when the harmful event occurred.

The Commercial Court of Paris has sole jurisdiction in the event of a dispute or difference in the case of professional contracts.

Where THE COMPANY is held liable as a result of a fault on its part, compensation shall only apply to direct, personal and certain damage suffered by the client, to the express exclusion of compensation for all indirect and immaterial damage and/or loss, such as financial and commercial loss.